Refund and Returns Policy
Effective date: February 2026
At LiceDigital, all products sold are digital products, including software licenses, activation keys, and digital access items. No physical products are shipped, and no physical returns are required.
This policy explains when refunds or exchanges are available and how to request them.
Eligibility for Refunds & Exchanges
We accept refund or exchange requests within 30 days from the purchase date in the following cases:
Covered Situations
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Non-delivery: You did not receive your license key or digital delivery email within the stated delivery timeframe.
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Product not as described: The delivered product does not match the description shown on the product page.
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Technical or activation issues: Problems related to download, installation, activation, or core functionality that prevent proper use.
Note: Returns may be considered for both defective and non-defective digital products, depending on the situation.
Digital Products – Important Notice
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All products are delivered electronically by email.
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Since products are digital, no physical return, shipping, or mailing is required.
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In case of a refund or exchange, the affected license key or access may be deactivated or voided.
Resolution Options
If your request is approved, you may choose one of the following options:
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Exchange: A replacement license key or an equivalent product.
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Refund: A full refund issued to the original payment method.
If a technical or delivery issue cannot be resolved within 48 hours of being reported, you may choose either a refund or an exchange.
How to Request a Refund or Exchange
To start a request, please contact us within 30 days of purchase:
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Email: support@licedigital.com
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Order Support: Via our website contact form.
Please include:
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Your order number
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The product name
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A brief explanation of the issue (with screenshots if possible)
Refund Processing Time
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Approved refunds are issued promptly after review.
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Depending on your bank or card issuer, the refunded amount may take up to 14 business days to appear on your account.
Fees
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No restocking fees
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No hidden charges
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No costs related to physical returns (as none are required)
Fair Use & Verification
To prevent fraud or abuse, we may request reasonable verification, such as:
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Order confirmation details.
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Screenshots of error messages or activation issues.
Customers are encouraged to review product requirements and compatibility details before purchasing. Our team is available to answer pre-sale questions.
Contact Information
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Store: LiceDigital
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Website: licedigital.com
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Email: support@licedigital.com